ONLINE2020

Call for Papers

Attend the Exchange and Find out how to:

Navigate the trends shaping the future of the Contact Centre | Turn organisations into profitable and high-performing businesses with employees at the forefront | Nurture motivated, engaged teams to drive unmatchable customer experiences | Design, deliver and govern customer journeys | Explore the different channels available to businesses today for delivering impeccable customer service

What makes the CCW Exchange Unique?

Access the most exclusive network of cross-industry customer contact leaders specially-selected through a qualifying process | Four months of in-depth research plus the very best brands on the speaker panel ensure your mind will be truly stretched | Discover how recommended suppliers would approach your greatest challenges during private business meetings | As an invite-only event, with just 60 customer contact leaders in attendance, who are all in the same improvement mindset as you, you'll get the opportunity to meet everyone at this intimate forum by the time you leave

Don't just attend, take part. The range of Panel Discussions, Roundtables, Think Tanks and dedicated Networking sessions allow you to dig deep into the topics that matter to you most. Get in touch to find out more about the different opportunities that await you at CCW Executive Exchange

Price: 

Request an Invite: GBP 10.0

Speakers: Bruce Swan | European Customer Care General Manager | Panasonic, Jane Bates | Business Services Director | Co-op, Emma Botfield | Director of Customer and Sales Operation | RS Components, Karine Cardona-Smits | Senior Analyst Customer Experience | Forrester, Andrew Clayton | Global Head of Customer Experience | E.ON, Tracy Kennedy | Director of Customer Service | Ryanair, Nicola Millard | Head of Customer Insight and Innovation | BT, Natalia Monvoisin | Head of Customer Contact | London Borough of Barking and Dagenham, James Revell | General Manager European Sales and Service Centre | KLM Air France, Chris Thewlis | Chief Operating Officer | nPower, Harriett Treadwell | Head of Customer Love | Butternut Box, Tobias Vogtlin | Head of Passenger Servicing Operations Hub Airlines and Chief Executive Officer | Lufthansa Global Tele Sales GmbH (Lufthansa InTouch)

Time: 08:00 - 17:00