TCS2019
The Customer Service and Experience Summit 2019, London, UK
Important Dates
About TCS2019
Customer Service and Experience Summit Europe The Customer Service Summit is a by brands for brands meeting focused on bringing together an unrivalled list of customer service leaders across Europe.
Topics
Call centre and customer managementCall for Papers
Customer Service and Experience Summit Europe
16-17 September 2019, London
The Customer Service Summit is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to retain the human touch and develop a deep understanding of your customers journey.
Topics include:
Customer Engagement and Personalisation: Strategize and implement AI capabilities to ensure you understand the customers journey and live up to expectations
Multichannel Customer Service: Meet your customer where they are - Make a success of social media and direct messaging
Empowering CS Agents to be Customer-Centric: Build a customer centric-organisation: Engage and motivate your CS teams effectively to ensure your service inspires brand loyalty
Customer Service Infrastructure: Analyse the exciting technologies set to shape customer care and assess what solutions are right for your customer
Price:
Early Bird Economy Pass : GBP 1095.0
Speakers: Monika Schulze, Global Head Customer and Digital Experience, Zurich, Klaas Nicolai, Head of Operations Europe Logistics, CS, Centre of Excellence, Under Armour, Will Green, Propositions and Inovation Director, Barclays
Time: 08:00 - 16:00
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